Frequently Asked Questions

Is VAT included?
See Terms & Conditions.

How much is delivery?
See Terms & Conditions.

Are their extra charges?
See Terms & Conditions.

Do you supply samples?
Contact sales department for information.

How accurate are the colours?
We are constantly reviewing and improving colours and they are as accurate
as possible but there are too many variables for us to be able guarantee the
rugs will arrive exactly the same colour as depicted on your screen. If in doubt
give us a ring and where possible we will try to describe the colours for you, or
a colour swatch can be sent for your reference.

Do you supply outside UK ?
Yes, please ask for an international quote for carriage.

How long will the delivery be?
For a majority of our products stock is available directly from our warehouse
and can be despatched within 3 - 5 days. If orders are placed before 2pm, normal delivery within the UK is within 24 hours.

What time can I speak to somebody?
Our office is open 9am-5pm Monday - Friday. If you wish to talk to someone
outside these hours please send us an email or fax and we will arrange
to ring you at a mutually convenient time.

What is the best way to contact you?
Telephone calls are always preferable wherever possible but you can
also contact us by email or fax. See our contact page for full details.

Do you have a showroom?
We have a showroom on site, viewing strictly by appointment only.

Care and Maintenance

Reindeer Hides
To clean your Reindeer Hide, place the hide on a wall, use a standard vacuum cleaner but choose the lowest power. Vacuum the hide from head to feet gently. Cleaning should be done once a year. For regular cleaning take your hide outside and shake thoroughly. If your Reindeer becomes wet it should be allowed to dry in natural sunlight

Reindeer Hides should not be placed in front of a fire place or in extreme heat (i.e. conservatories, near a radiator) this will lead to the hairs shedding. In order to ensure a longer life your reindeer should not be walked or sat on, this will prevent shedding. Do not allow animals to lie on your hide as their body heat may cause shedding. Animals will also love to dig out the hair of your reindeer. If you care and look after your reindeer hide it will last for many years always looking good, giving you great pleasure and satisfaction.