We operate from our office in the UK, open Monday to Friday from 9:00am to 5:00pm.
As we are a wholesale business, you are required to register your company with us before we are able to process an order. Registration is a simple process. First you complete the online registration form to provide us with your basic company details such as your company name, delivery address and contact number.
Our team will then verify this information with you and make some initial enquiries with you about what it is that you would like to buy. You will then receive a username and password for the website to enable you to browse our prices and further information. At this point you are able to place an order with us.
We offer an Interior Design service. To use this service, simply register your Interior Design Company with us, and our team will verify it. While you won’t access our trade prices, there’s no minimum order value required. For more details, contact our sales team.
We focus exclusively on wholesale, so we don’t sell directly to the public. If you’re looking for a specific item, give our sales office a call. A team member will be happy to direct you to one of our stockists who can assist you.
Yes, we have been exporting our products for several years now. We attend trade shows in Europe and you can register to buy with us by completing our online registration form. Information about delivery costs can be found on our Delivery Information page.
Our office staff doesn’t speak other languages at the moment. However, when you visit our stand at a European trade show, we always have a translator available to help. For emails, we use online translation tools to make sure our communication is clear.
If you’re buying from the UK or Northern Ireland, all prices will include VAT at the current rates, where applicable.
If you are buying from outside of the UK but within the European Union, VAT will be charged at current rates where applicable unless you can provide us with a valid VAT number for your company.
If you are buying from outside of the European Union, VAT will be charged at current rates unless we are able to provide proof of export.
If you are buying from within the UK, first orders must meet £350.00 net and all subsequent orders £200 net.
If you are buying from outside of the UK, first orders must meet €500.00 net and all subsequent orders €300.00 net.
Within the UK, delivery to all mainland addresses is £12.95 net unless the order is over £350.00 net in which case delivery if free of charge.
Highland, Island and Northern Ireland addresses are subject to a delivery charge of £20.00 net for the first box, followed by £15.00 net for each box thereafter for all orders between £200-£500. Over £500 net is free delivery.
International charges vary depending on the country in which you are based and the size of the order.
Full information about delivery charges, including international rates, can be found by visiting our Delivery Information page.
Orders are generally despatched from our warehouse within 24 hours of us acknowledging receipt of payment. This can sometimes be a little longer in peak times of the year such as the Spring and Autumn when we have just returned from a trade exhibition.
In mainland UK, the service that we use with our carriers is a next working day service. Highlands, Islands and Northern Ireland delivery can take 2 business days and International delivery can be anything from 4-14 business days depending on the country in which you are based. More information about this can be found by visiting our Delivery Information page.
To ensure secure and efficient delivery, we strongly prefer sending goods to a fixed business address where a signature can be obtained upon receipt. This approach allows us to quickly resolve any potential delivery issues. In the past, we’ve encountered problems with goods going missing when delivered to show grounds. As a result, we are only willing to ship to an exhibition or show ground address if you provide written confirmation accepting full responsibility for the goods before they leave our warehouse.
For orders which are being paid for in £ sterling, we can accept payment by debit/credit card, cheque or bank transfer.
For orders paid for in € euro, we can currently only accept payment by bank transfer.
Yes, our company is based in Redditch, Worcestershire, in the UK. Redditch is accessed via the M42 motorway at Junction 3, and our office is less than a 10-minute drive from the motorway. We welcome you to visit our showroom, but ask that this be by appointment only.
More information about our showroom and how you can arrange to visit us is available on the ‘Our Showroom’ page.
We do not currently have colour swatches or sample books that we are able to provide for our products. We would encourage you to visit our stand at a trade exhibition if you wanted to see samples of stock before making an order.
If this is not possible, then we are able to provide samples of stock provided they are paid for in full, and if returned must be in re-saleable condition.
In a small number of cases, we may be able to provide a small offcut of a colour. Please contact our sales team if you wish to discuss samples.
We continuously refine our product photography to ensure colors appear as accurately as possible. That said, various factors—like screen settings and lighting—can influence how colors display, so we can’t guarantee an exact match.
If you’re uncertain, don’t hesitate to contact our sales team.
They’re ready and happy to provide a detailed color description. Additionally, we may be able to send you a small offcut for reference in some cases.
We photograph each cowhide rug individually so you can choose the exact hide you’ll receive. After you place your order, we’ll gladly send you the images of the selected hides for your use. Additionally, this offer includes other product images featured on our website.
However, please note that these images show the hides against a plain white background and are not styled within a room setting.
The lifestyle images that you see on our website were from a professional photoshoot that we did.
If you are interested in using some of these images, we ask that you please contact our sales team.
Information about how to care for our products can be found on the relevant product category pages:
Short delivery of goods or goods damaged in transit should be reported to Hanlin within 3 days of the delivery. Any issues with a delivery should be reported with the carrier driver when you sign to accept the delivery.
Please brief any staff who handle deliveries on your behalf to be aware of this. If a box arrives with evidence of tampering or damage, please log this with the delivery driver on his device or paperwork before signing. This allows us to work with our carriers to resolve the issue.
Please note that we do not replace missing items, if we agree that the item was invoiced but not dispatched, we will raise a credit. This credit can then be used against any future order placed with us.
If upon delivery goods appear to be faulty you must inform Hanlin within 7 days of receipt of the goods and if upon return are found to be defective to the satisfaction of Hanlin, a credit note will be issued. Please note that we do not replace faulty items. Faulty goods must be returned in order for a credit to be raised and the item(s) returned must have been purchased from us within the last 12 months. Please use the cheapest method of carriage to return the item(s), it is not necessary to insure the goods or request a signature.
To receive credit for Reindeer Hides, ensure they include our ‘Care Label’ and Product Code on the back. Additionally, the date stamp must be within 12 months of return. Importantly, we will only issue credit if all these conditions are met. Please note, the maximum amount we credit towards return carriage costs is limited to £7.00.
If you decide to return stock for reasons other than a fault, please notify Hanlin within 7 days of delivery. Once we receive the returned items, we will promptly issue a credit note for the goods. However, please note that we cannot cover any carriage costs associated with the return.
- Any carriage element that was included in your order is non refundable.
All credit notes are held on your account and deducted from future orders with us. Substantial credit notes can be refunded back to you by bank transfer.